Confidentiality charter Bed and Breakfast La Chabetaine - Gîtes Les Myosotis Indigo and Royal Blue.

Confidentiality charter B&B La Chabetaine - Gîtes Les Myosotis Indigo and Royal Blue.
Effective date: March 2018 - reviewed in November 2021 -

This confidentiality charter applies to the website:, owned and operated by the establishment B&B ""La Chabetaine"" and the gîtes ""Les Myosotis"" whose head office is established at 26, Rue du Pont de la Ramée, Morhet 6640 in Vaux-Sur-Sûre, registered with the ECB under number 0541.746.384.All the personal data that we collect (hereinafter the ""Data"") will be processed in accordance with Belgian and European regulations applicable to the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general data protection regulation, " RGPD ""), Directive 2002/58 / CE, amended by Directive 2009/136 / CE and the law of June 13, 2005 known as the"" Law on electronic communications ""amended by the law of July 10, 2012.
This Privacy Policy describes how we collect and use the personal data you provide to us on our website: Chabetaine and Myosotis ( when making any reservation.It also describes the choices you have regarding the use of your personal data, as well as how you can access and update it. We may change this Privacy Policy in due course and therefore advise you to check this page regularly to stay informed.

The type of personal data we collect includes :
• Your first and last name, e-mail address, telephone number and postal address, on arrival, your identity card and / or your passport.
• For children under 18: age
• Your stay information, including arrival and departure dates, special requests, remarks on your preferences (accommodation preferences, equipment or other);
• Information about your marketing preferences or your responses to surveys, contests and promotional offers;
If this data identifies you as a real person, it will be considered to be personal information subject to this Privacy Policy.
You can always choose which personal data (if any) you want to share with us. If you choose not to share certain details, some of your transactions with us may be impacted.

Why do we collect, use and share your personal data?
• Reservations: we use your personal data to complete and manage your online reservation.
• Customer Service: We use your personal data to provide you with support.
• Guest Reviews: We may use your contact details to email you an invitation to leave a review after your stay. It can help other travelers looking for accommodation.
• Marketing activities: we also use your data for marketing purposes, as permitted by law.
•Other communications: We may contact you by email, post, phone or text, depending on the contact details you have shared with us. Several reasons can explain it:
o We may need to contact you in relation to the requests you have made.
o If you did not complete an online reservation, we may send you a reminder to continue the process. We believe that this additional service is useful to you because it allows you to continue a reservation without having to search for the accommodation concerned or to fill in all the required fields again.
When you use our services, we may send you a questionnaire or invite you to leave a comment about your experience through our website.
• Legal purposes: In some cases, we may need to use your data to manage and resolve legal disputes or as part of regulatory or compliance investigations.
•Fraud detection and prevention: We may use your personal data for the detection and prevention of fraud, or other illegal or unwanted activities.
• Improvement of our services: finally, we use your personal data for analytical purposes, to improve our services, the experience of our customers as well as the functionality and quality of our services.

To process your data as mentioned above, we rely on the following legal frameworks :
• Contract fulfillment: the use of your personal data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use this data to fulfill our obligations to complete and manage that reservation in accordance with the contract between us.
• Legitimate interests:we may use your personal data for our legitimate interests, such as to provide you with content that matches your profile on the website, in emails and newsletters, to improve and promote our products and services as well as the content of our site Internet, or for administrative, legal and fraud detection reasons.
• Consent: we can count on your consent for the use of your personal data for certain direct marketing purposes. You can withdraw this consent at any time by contacting us at one of the addresses at the end of this Privacy Policy.

How do we share your personal data with third parties?

It is recalled that the personal data concerning You are necessary for the processing of Your Reservations. This information is recorded in Our system and transmitted to Our Service Providers who take care of the processing of Your Reservation. You have a permanent right of access, rectification and opposition with regard to information concerning You.To exercise this right, You must send Us a letter to the address indicated on Your Confirmation.
The transmission of Your data to Our providers is intended for the sole purpose of enabling Us, and of enabling our Providers, to process Your Reservation. If necessary, Our company and Our Service Providers can transmit your data within their group, in all countries where they may be required to operate.
One of these service providers is SAS (registered under the number FR 21837856806 - Identification number WAPIAAAAWa_fNfBk) -
Owner: elloha - SAS with variable capital - 4, rue Cité Bartissol - 66000 PERPIGNAN - Publication manager: Bruno DELMAS, President -
and the online payment company whose postal address: Stripe 510 Townsend Street - San Francisco, CA 94103, United States -
The following guarantees have been taken by Us and by to ensure a sufficient level of protection of Your personal data:(i) any entity or service provider required to process your data outside the European Union offers an adequate level of protection by decision of the European Commission. (ii) Your personal data is used for the sole purpose of being able to process Your Booking.
By placing a reservation on Our Site, you consent to the processing of your personal data as described in the clauses set out above, including their transmission to our service providers.

Our service providers:
We are connected with various online booking sites such as: - Expedia and affiliates - Airbnb - Tripadvisor - which are managed by a Channel Manager, namely:
Although we provide the content for these websites and you book directly with us, reservations are processed by these different sites. The information you provide on these websites will therefore be shared with them and their affiliates.This includes your personal information such as your name, contact details, payment information, the names of people traveling with you and the preferences you indicated when making a reservation. : based at Herengracht 597, 1017 CE, Amsterdam, The Netherlands ( Your data is shared with global Customer Service teams to help you when you need assistance. may use your personal data for technical, analytical or marketing reasons as described in the privacy policy. It also implies that your information may be shared and analyzed by other members of Booking Holdings Inc. (, and in order to provide you with personalized travel offers which may be of interest to you. If you have any questions about the handling of your personal data by, please send an email to:
Expedia :your personal data may be shared by Expedia with their affiliates in the travel and entertainment industry, including, LP, Hotwire, Inc and Venere, Trivago - Cheaptickets - travelocity - Orbitz - This sharing authorizes, with your prior agreement, to communicate to you information on products and services related to both leisure and travel that may interest you. In the event that these affiliated companies have access to this data, they will follow practices at least as restrictive as those described in this Privacy Policy. For any questions relating to the processing of your personal data, please contact Expedia by email:
Abritel - HomeAway : The group companies will from time to time transmit your personal information to affiliates within the Expedia Group family that are listed on as well as to their third party service providers.When third party service providers have access to data, they only collect the information necessary to perform their functions. They are prohibited from sharing or using the information for any other purpose. The controller for the processing of your personal data is HomeAway UK Limited.
The European representative is: HomeAway UK Limited and you can contact them through the privacy section of the Customer Service Portal:
Airbnb : We are associated with Airbnb, with whom your data may be shared for the same reasons, and which is bound by its own privacy policy. If you have any questions or complaints regarding the Privacy Policy or Airbnb's information handling practices, you can contact
For residents of the United States: Airbnb, Inc., Legal Department, 888 Brannan Street, San Francisco, CA 94103.For residents outside the United States: Airbnb Ireland UC, Data Protection Compliance Officer, 8 Hanover Quay, Dublin 2, Ireland or by email:
Tripadvisor : we are associated with Tripadvisor whose services are accessible from all of the following sites and their associated domains (collectively, the ""Sites""):,,,, and If you have any questions or complaints regarding the Privacy Policy or Tripadvisor's information handling practices, you can contact by post at TripAdvisor 7 Soho Square London W1D 3QB Attn: Privacy Officer / Legal Department - E-mail:
Social media / Facebook :If you use social media related features on our website, the social media providers may send us information, which depends on their respective policies. This information may include your name, profile picture, gender, friend lists, and any other information you choose to make public. If you wish to avoid such sharing, you can do so by changing your Facebook privacy settings or the corresponding settings and preferences on other social media.
Third Party Service Providers : We may use service providers to process your personal data strictly for your benefit and as part of our guesthouse or lodgings. This processing would be carried out in order to facilitate the payment of reservations, to send promotional material or for analytical support purposes. These database managers are bound by confidentiality clauses and refrain from using your personal data for their own purposes or for any other purpose.
Competent authorities : we transmit personal data to law enforcement agencies insofar as this is required by law or strictly necessary for the prevention, detection or prosecution of criminal acts or fraud. Under no circumstances will this information be used for purposes other than at the request of the competent authorities.

Retention of personal data
We will retain your personal data for as long as we deem necessary for us to be able to provide our services to you, in accordance with applicable laws (including those relating to document retention), to resolve legal disputes with third parties and to conduct our business. All personal data stored will be subject to this Privacy Policy.

What security procedures are in place to protect your personal data?
In accordance with data protection laws, we follow reasonable procedures to prevent unauthorized access and misuse of your personal data.In order to ensure the protection and confidentiality of personal data communicated to us, we use appropriate professional systems and procedures. We also apply security procedures as well as technical and physical restrictions to limit the use of and access to your personal data on our servers and in our customer paper files. Only authorized personnel are authorized, in the course of their work, to access your personal data.

How to control your personal data?
You can ask to see the personal data that we keep about you at any time. If you would like to review them, please send an email to the address listed below. Please indicate "Request for personal data" in the subject line of the e-mail to speed up the process.
You can also contact us if you believe that the personal data we have is incorrect, if you believe that we are no longer entitled to use it or if you have any further questions regarding the Privacy Policy or our use of your information. . You can email or write to us at the contact details below. Your request will be processed in accordance with the applicable data protection regulations in force.

Who is responsible for processing your personal data?
B&B La Chabetaine N 26, Rue du Pont de la Ramée, Morhet 6640 in Vaux-Sur-Sûre (Belgium).
If you have any suggestions or comments about this Privacy Policy, please send an email to: