Terms & Conditions of Sales

In accordance with the legislation in force, wearing a mask is no longer compulsory in our guest house .
Health Safety : Your health remains our priority, we take the necessary hygiene measures to welcome you in the best possible safety. Cleanliness has always been and remains the essential criterion for us. But it is all the more crucial as we all aim to reduce the spread of Covid-19. The sanitary measures recommended by the FPS Public Health within our accommodation must be respected, in particular with regard to the number of guests per accommodation: the same rules as for private meetings in residence apply.
Barrier gestures :We will respect the rules of physical distances and we will welcome you at least 1.50 meters away. We will wear a mask and gloves to welcome you. Your disinfected keys will be given to you on a tray, a hydroalcoholic gel dispenser and tissues are available at reception and in front of the rooms. You are carefully invited to come with your personal washable mask.
Arrival and departure : time slots will be fixed by mutual agreement for your arrival (between 5 p.m. and 9 p.m.) and for your departure (between 8 a.m. and 10 a.m.) in order to limit contact as much as possible.
Registration : your contact data will be registered on arrival and kept for 14 days after departure to facilitate, if necessary, any subsequent contact tracing as part of the traceability carried out by the competent authorities. A copy of the identity card or passport of each traveler is requested upon arrival. In compliance with the GDPR, this data can only serve this purpose;unless expressly agreed otherwise. Customers who refuse it will be denied access to our accommodation.
If you are a traveler likely to be affected by COVID-19, or presenting respiratory symptoms or have been in contact with a person affected by Covid-19 in the 14 days preceding your stay at La Chabetaine, you will have to postpone your stay. . If a person presents health problems suggesting COVID-19 upon arrival, we will unfortunately have to refuse them access to our accommodation.Accommodation : our guest house does not have an extra folding bed. Our rooms are for 2 peoplemaximum, except for the Aurore room which can accommodate a 3rd person in a sofa bed (90x200cm) suitable for a child under 15 years old.
Cleaning : A recoat service is carried out daily, with a change of linen after the 3rd night of stay. The cleaning of the rooms is done between 10 a.m. and 1 p.m., tenants are asked to vacate their room during this time so that we can do it, except by prior arrangement. Reinforced cleaning is carried out by us, with wearing of masks and gloves. Living spaces, bedrooms and bathrooms will be aired for a minimum of 20 minutes and then cleaned with soap and water. Disinfection of surfaces (table, bedside table, door handle, switches, toilet seat, floor, ramp, small equipment used as remote control, toaster, soup mixer, etc.) with water containing 1% of bleach or a 70% alcohol solution. Common areas and risk areas (door handles, stair railings, switches, etc.)will be disinfected twice a day.
Bed linen and bath linen : The washing of bed linen and bath linen is done in washing cycles at 60° minimum, drying outdoors or in the dryer, ironing is done at home.
Crockery and cutlery : made by washing cycles in the dishwasher at 60° minimum.
Documentation, brochures, books, board games, table decorations : have been removed from our accommodation on the advice of the Ministry of Health. Addresses, information and activities in the region can be found: https://www.lachabetaine.be/activites-et-adresses-importantes/
Your breakfast : 8:00 a.m. – 9:30 a.m. (except by prior arrangement)
Swimming pool: Regulations at B&B La Chabetaine May 2022

  1. A mobile terrace, Rolling-Deck® covers and secures the swimming pool at La Chabetaine outside opening hours (in accordance with standard NF P90-308).The opening and closing of the mobile terrace are managed solely by the owners who reserve the right to block access for compelling reasons.
  2. Access : via the portico to the left of the main entrance and the driveway leading to the poolhouse. Outside the opening hours of the swimming pool, the portico will be locked.
  3. Swimming pool opening hours : The swimming pool is only open in season, every day from 10:30 a.m. to 1:30 p.m. and from 3:00 p.m. to 7:00 p.m. except in special circumstances or inclement weather. Outside these time slots, users are required to vacate the pool so that we can carry out maintenance, cleaning and disinfection work.
  4. The pool is unsupervised and prohibited for children unaccompanied by a responsible adult.
  5. Babies must wear special swimming pool nappies.
  6. The use of the outdoor swimming pool is at your own risk, we decline all responsibility in the event of an accident, theft or damage to property whether in the water, in the poolhouse, the terraces or the garden. .
  7. The use of the swimming pool is reserved only for people staying at La Chabetaine and only if the customers have no symptoms that may be linked to Covid-19 or if they have not been in contact with a person with Covid. -19 or a person with symptoms reminiscent of Covid-19 in the 14 days preceding their stay.
  8. Access to the swimming pool is prohibited: - Persons in a state of intoxication or under the influence of drugs - Persons or groups who disturb order or present a danger to safety - Persons refusing to observe these regulations - People with or suspected of having contagious diseases -For people with open wounds, as well as people with skin problems.
  9. Access to the swimming pool and the use of sanitary facilities are prohibited for non-customers.
  10. Access to the technical room of the pool house is totally forbidden to customers.
  11. Hydroalcoholic gel and soap dispenser are available in the poolhouse.
  12. Disinfection of users' hands is required at the entrance to the open-air bath.
  13. A swim cap is not required, however people with long hair should tie it up or wear a swim cap .
  14. Hands should be washed before and after going to the toilet.
  15. Obligation for each swimmer to take an outdoor shower with rinsing of the feet before and after using the pool.
  16. Respect for the physical distance of 1.5m in and around the swimming pool as well as in the common areas. In the bathing pool, the required distance must be observed or even ensured independently.Avoid the formation of groups, especially at the edges of the pool, on the resting area and on the steps.
  17. It is forbidden to drink and eat around and in the swimming pool.
  18. Chewing gum is prohibited in the swimming pool.
  19. Jumps and dives in the pool are prohibited.
  20. Wearing a mask is compulsory in common areas. All customers must have a mask on them.
  21. A mandatory personal swimming pool towel is to be brought by the customer and is to be placed on the deckchair. Possible rental supply:bath towel with a supplement of €4/person/stay and/or bathrobe with a supplement of €6.00/stay. To be returned to us at the end of the stay or if a change is necessary.
  22. Whoever causes damage will be held as legally responsible and asked to compensate for the damage.

Our guests are an integral part of our health policy: the maximum precautions are taken for the safety of our travelers, reciprocally, we ask everyone to help us keep a healthy environment for you and for the people who will follow. Please inform departing guests if they become ill within 14 days of their stay. We attach great importance to the wishes of our customers, if you have any questions, special expectations, please let us know, we will try to answer them as best we can. These rules, based on the guidelinesrecommended by the National Health Office are likely to change depending on the evolution of the pandemic and to which we will be obliged to submit for the well-being of all.
Thank you for your collaboration and excellent stay at La Chabetaine. While ensuring a soothing atmosphere conducive to relaxation, calm and your well-being, we take all the necessary measures to counter the spread of Covid19.
Your hosts, despite all the care taken to counter the virus, cannot be held responsible for any contamination beyond their control.
Bea and Alin
1 . OBJECTThese terms and conditions ('Conditions of Sale') bind the natural or legal person ('The customer'/'You/Your'/'Your') who makes a reservation ('Reservation') and the service provider of temporary accommodation whose name appears in your confirmation email ('The Confirmation') ('Owner/'We/Our/Ours'). These Conditions of Sale are subject to the competent courts under the conditions of common law, and apply exclusively to all Reservations made in Our establishment.
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform through elloha.com. These general conditions of sale apply to all reservations made online, via our reservation platform.
You confirm that you are over eighteen (18) years old and have the right and legal capacity to make and pay for Your Reservation, having read the conditions of use with all the clauses at the latest when paying the deposit booking or taking possession of the room. You also confirm that you accept the processing of your personal data as part of the management of our guest rooms. We certify that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation.
2. RESERVATION: The customer chooses the services presented on our reservation platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
Reservations made by the customer are made via the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for guarantee or prepayment, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit his complaints.
5. CONSUMPTION OF THE SERVICE:In application of the regulations in force, the customer will be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. Rules of procedure, the customer accepts and undertakes to respect said rules. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any refund if a regulation has already been been carried out.
The organization of student parties, bachelor/bachelorette parties, etc. is prohibited.
6. ARRIVAL, DEPARTURE AND DURATION OF STAY:The customer must present himself on the specified day and at the times indicated. By legal obligation, the customer will be asked, upon arrival, to communicate the information necessary for the control of travelers (contact details, identity number, etc.).
In case of late or delayed arrival, the customer must notify the owner. If the customer has not appeared within the hour following the day and time scheduled for the start of the stay, the reservation becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.
Arrival and departure times: Your room will be ready to welcome you from 5 p.m. until 8 p.m. It must be released on the day of your departure by 10 a.m. at the latest. We thank you for informing us in case of arrival after 8 p.m. or before 5 p.m.In the absence of prior agreement, any arrival or departure outside these hours may be subject to an additional billing of 10 euros per room and per hour started.
Breakfast can be served from 7:30 a.m. until 9:30 a.m. in the shared kitchen, unless otherwise agreed with the owner. We thank you for agreeing to specify the desired schedule and to notify us at least 48 hours before arrival if someone has particular food allergies or intolerances.
In the event of a reservation for a fixed period of more than 15 days, or for an indefinite period, the parties will jointly draw up an inventory. The customer who makes a reservation with an owner for a fixed period can in no case claim any right to stay in the premises beyond the period provided. Assignment or subletting is prohibited.
7. LIABILITY:We do our best to describe the type of accommodation offered, the location of Our establishment, its level of comfort and its main characteristics, its certification and tourist classification in accordance with the regulations in force, but We are not able to tell You ensure that Our services meet Your expectations in any way whatsoever.
The photographs presented on our booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of the reservation and the day of the reservation. consumption of the service. If You have any questions regarding the specific accommodation conditions and services offered by Our establishment, We invite You to contact Us directly BEFORE the Cancellation Deadline and We will do Our best to answer them.We shall not be liable to You for the non-performance of any of the obligations incumbent on Us hereunder, which would not be Our fault (fraud, misrepresentation, etc.), or which would be consecutive to the occurrence of a case of force majeure. In any event, Our liability shall not exceed the amount We have collected for Your Booking.
We endeavor to exercise all care and diligence reasonably necessary for the proper performance of Our obligations. We shall not be liable for any consequential damages (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other wrong or damage) that is not directly caused by Us) or that We could not reasonably foresee.
You are liable for any damage, loss or harm suffered by Our establishment as a result of fault (acts or omissions) or negligence on Your part. In this case, You agree to pay Us directly any amount reasonably necessary to repair such damages caused by You.We reserve the right to cancel Your Reservation immediately and without refund, in the event that Your behavior during the stay ceases to be reasonable and/or results in serious complaints from the staff of the establishment or from other customers of the establishment.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation.
Lower rates are sometimes available on our Platform on certain dates for a given stay, product or service. However, these lower rates offered may be subject to specific conditions and restrictions, particularly with regard to cancellation and non-refund conditions. Please carefully consult the information on the product, service or reservation concerned to take note of the said conditions before making your reservation.
The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform.If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, whatever their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly on site to the establishment and in cash (euros). Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be passed on to the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the reservation platform of the establishment. ) by indicating directly, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself to the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, by way of fixed compensation, of the amount indicated in its general conditions and special conditions of sale. Our establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
Any amount owed by the lessee, and not paid ten days after its due date, will produce ipso jure and without formal notice, for the benefit of the lessor, interest of 1% per month from its due date, the interest of any month started being due for the entire month.
If you wish to view, modify or cancel your Booking, please refer to the confirmation email and follow the instructions therein. Please note that any cancellation may incur charges, in accordance with the cancellation, (pre)payment and no-show conditions and that it is possible that the (pre)paid amounts will not be refunded. We advise you to read these cancellation, (pre)payment and no-show conditions carefully before making your reservation and to make any future payment within the time limits agreed for said reservation. In the event of a late arrival on the day of check-in or a postponed arrival to the following day, please be sure to inform us (in good time/promptly) so that we are made aware and do not cancel your Reservation or charge you for no-show.
12.RESPECT FOR PRIVACY: The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, have undertaken vis-à-vis the establishment to take all security and data confidentiality measures for said data transfers.
By making a reservation, you agree to receive an email from us prior to your check-in date containing information about your destination and offers relevant to your stay (including offers from from our partners, if you have agreed to receive them), and an e-mail that we can send you after the end of your stay in the establishment, and which will invite you to fill in our questionnaire of customer comments.
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the Belgian Courts and Tribunals.Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question.These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers. 17. USE AND OCCUPANCY OF PREMISES
The customer must respect the peaceful character of the premises and make use of it in accordance with their destination. He will take into account the tranquility of the other occupants and the owner. Parents will also ensure that their children respect the rules of life of the place. Customers' attention is drawn to the fact that minors moving within the house and its exteriors are placed under the sole and entire responsibility of their parents or persons having authority over them.
The reserved stay is fixed for a specific number of people, including babies and young children. If the number of customers exceeds this number, the owner has the right to refuse the additional customers or to oblige the customer to book another room (if available) to accommodate these customers, at the price displayed.
Pets are not accepted. In case of non-compliance with this rule, the owner has the right to refuse the client's entry into his room. The refusal can in no way be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the client's departure, no refund can be considered.
We inform our customers who are sensitive to allergies that we have a cat and a dog but that they do not have access to guest rooms.
The customer is invited not to smoke or eat in his room to avoid accidents that could affect the quality and atmosphere of the accommodation. He undertakes to return the room and the furniture made available to him in good condition.
Access to our guest house is strictly reserved for our customers. The client undertakes not to have visitors visit the premises if he has not been expressly authorized to do so. In the event of non-compliance with this principle, the reservation may be terminated immediately. If necessary, the balance of the stay will then have to be paid in full without any compensation.
We accept no liability for loss, theft and/or damage and/or injury to property and/or persons on the property, however caused.
All our guest rooms are non-smoking.
18. ANIMALS: The presence of animals is not allowed in the guest rooms.
19. INSURANCE: The tenant occupies the premises as a good father. He engages his responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred by him and undertakes to report any damage.By renting the accommodation, the tenant is legally bound to return it in the state in which he received it, including in the event of fire (art 1732, 1733 and 1735 CC.). If applicable (see special clauses) the tenant has his rental liability covered by a FIRE insurance policy of the GLOBAL type, both for rental risks (the building) and for the contents (furniture, etc.) made available to him. . These risks can be covered by the "resort" extension of the tenant's FIRE insurance policy. The tenant is invited to contact his insurer to check his contract.
By making a reservation at a property, you acknowledge that you have read and agree to the cancellation and no-show policies of the property, as well as any additional conditions of that property that may apply to your reservation or during your stay, including including for the services rendered and/or the products offered by the establishment.The general cancellation and no-show conditions specific to each establishment are indicated below; they are also recalled during the booking process and in the booking confirmation email. Please note that some rates or special offers do not allow cancellation or modification of the reservation. You are therefore invited to read the conditions of our establishment before making your reservation. Reservations requiring a deposit or prepayment (total or partial) may be canceled (without prior warning or notice of default) if the requested amount(s) (or balances) are not received in full by the agreed payment date, depending on the payment conditions of the establishment and the corresponding reservation.
You will be held responsible for any late payment, incorrect bank, credit or debit card details, invalid credit/debit card or insufficient funds and will not be entitled to any refund of any prepayment (non-refundable) unless otherwise specified in the establishment's (pre)payment and cancellation conditions.
If you wish to modify or cancel your reservation, please refer to the confirmation email and follow the instructions therein. Please note that any cancellation may incur charges, in accordance with the cancellation, (pre)payment and no-show conditions of the establishments and that the (pre)paid amounts may not be refunded. We advise you to read these cancellation, (pre)payment and no-show conditions carefully before making your reservation and to make any future payment within the time limits agreed for said reservation.
The customer can cancel his reservation free of charge up to 15 days before arrival.The client must pay the full amount if he cancels within 14 days of arrival.
If the cancellation is due to the lessor, the lessor may offer the lessee accommodation of the same quality or of higher quality at the price of his reservation. In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant the deposit paid as well as the balance of the price of the stay if this has already been paid and also pay him an indemnity equivalent to 20 % of the price of the stay. However, compensation is not due in the event of force majeure.
If the tenant does not appear within 24 hours following the date of arrival mentioned on the contract, the contract becomes null and void, the amount of the stay remains with the lessor, the lessor can dispose of his property.
The premature departure of the tenant, and whatever the reason, does not entail any refund, even partial, of the price of the stay.
21. DISPUTES / Any complaint relating to the inventory must be
• immediately notified to the owner,
• submitted to the Fédération des Gîtes de Wallonie by email, fax or post within three days of the start of the stay.
Any other complaint relating to a stay may be addressed to the Federation, which is competent to issue a proposal in favor of an amicable agreement. Failing this, only the courts of the judicial district of the place where the building comprising the rooms is located are competent.
© Federation of Gîtes de Wallonie asbl – avenue Prince de Liège, 1/21 – 5100 Namur – +32 (0) 81 311 800 – www.gitesdewallonie.be

It is reminded that the personal data concerning You are necessary for the processing of Your Reservations. This information is recorded in Our system and transmitted to Our Service Providers who handle the processing of Your Reservation. You have a right of permanent access, rectification and opposition with regard to information concerning You. To exercise this right, You must send Us a letter to the address indicated on Your Confirmation.
The transmission of Your data to Our service providers is intended for the sole purpose of allowing Us and our Service Providers to process Your Reservation. If necessary, Our company and Our Service Providers may transmit your data within their group, in all the countries where they may operate.