Terms & Conditions of Sales
Rules & Information – General Terms and Conditions of Sale - GDPR
B&B La Chabetaine
Welcome
We welcome you in a calm, clean and comfortable environment designed for your well-being.
Check-in & Check-out
Check-in: 5:00 PM – 9:00 PM
Check-out: 8:00 AM – 10:00 AM
Flexible upon request where possible.
Accommodation
• Maximum 2 guests per room
• Aurore room: possibility for 1 child under 15
Housekeeping & Services
Rooms are cleaned daily.
Please vacate your room between 10:00 AM and 1:00 PM unless otherwise agreed.
Bed linen is changed from the 3rd night.
Breakfast
Served between 8:00 AM and 9:30 AM (flexible on request).
Swimming Pool
Access & Opening Hours
Reserved for guests only.
Open in season:
• 10:30 AM – 1:30 PM
• 3:00 PM – 7:00 PM
Conditions of Use
The pool is unsupervised.
Children must be accompanied by a responsible adult.
For everyone's comfort, please :
• shower before swimming
• use a personal towel
• respect calm and other guests
Rental
Available on request:
• Towel : €4 / stay
• Bathrobe : €6 / stay
Important Rules
• No diving or jumping
• No food or drinks around the pool
• Inappropriate behavior may result in denied access
Liability
Use of the facilities is at your own risk.
Any damage may be charged.
Our commitment
We make every effort to ensure you have a pleasant stay and are always available to answer any specific requests you may have.
A. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS of the "LA CHABETAINE" bed and breakfast . 1. PURPOSEThese terms and conditions ('Terms of Sale') bind the individual or legal entity ('The Client'/'You'/'Your'/'Yours') making a reservation ('Reservation') and the temporary accommodation service provider whose name appears in your confirmation email ('The Confirmation') ('Owner'/'We'/'Us'/'Ours'). These Terms of Sale are subject to the jurisdiction of the competent courts under the general rules of law and apply exclusively to all Reservations made at Our establishment. These general terms and conditions define the rights and obligations of the parties in connection with the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all the steps necessary for the booking and the management of the reservation between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale for the reserved rate, accessible on our booking platform via elloha.com. These general terms and conditions of sale apply to all bookings made online through our booking platform. You confirm that you are over eighteen (18) years of age and have the right and legal capacity to make and pay for your booking, and that you have read the terms of use with all clauses no later than when paying the booking deposit or taking possession of the room. You also confirm that you accept the processing of your personal data for the management of our bed and breakfast. We certify that the rented property complies with Book III of the Walloon Tourism Code relating to fire safety standards for rural tourist accommodations. 2. BOOKING: The client selects the services presented on our booking platform. The customer acknowledges having reviewed the nature, purpose, and booking procedures for the services available on our booking platform and having requested and obtained all necessary and/or additional information to make an informed booking. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process. 3. BOOKING PROCESS Bookings made by the customer are processed via the online booking form accessible on our booking platform. The booking is considered confirmed upon receipt of the booking form. Prior to making any booking, the customer agrees to complete the information requested on the booking form or request. The customer attests to the truthfulness and accuracy of the information provided. After the final selection of services to be booked, the booking procedure includes, in particular, entering credit card details if a guarantee or prepayment is required, reviewing and accepting the general terms and conditions of sale and the terms and conditions of sale for the selected rate before confirming the booking, and finally, the customer's confirmation of the booking.
4. ACKNOWLEDGMENT OF BOOKING
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online bookings, the email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate, accepted by the customer, the booking date, after-sales service information, and the address of the seller's establishment where the customer can submit complaints.
5. CONSUMPTION OF THE SERVICE:In accordance with current regulations, upon arrival, the client will be required to complete a police registration form. To do so, the client will be asked to present identification to verify whether or not they are required to complete the form. Any behavior contrary to public decency and order will result in the establishment asking the client to leave the premises without any compensation or refund, even if payment has already been made. By using the establishment, the client accepts and agrees to abide by these internal regulations. In the event of a client's failure to comply with any provision of the Internal Regulations, the establishment will be obliged to ask the client to leave the premises without any compensation or refund, even if payment has already been made. The organization of student parties, stag/hen parties, etc., is prohibited. 6. ARRIVAL, DEPARTURE AND LENGTH OF STAY:The guest must arrive on the specified date and at the indicated time. By legal obligation, the guest will be asked upon arrival to provide the information necessary for traveler verification (contact details, identity number, etc.). In case of late or delayed arrival, the guest must notify the owner. If the guest has not arrived within one hour of the scheduled arrival date and time, the reservation will be cancelled and the owner may make the rooms available to other guests. The deposit will be retained by the owner, who reserves the right to claim the balance of the accommodation price. Arrival and departure times: Your room will be ready to welcome you from 5:00 PM to 8:00 PM. It must be vacated by 10:00 AM on the day of your departure. Please inform us if you plan to arrive after 8:00 PM or before 5:00 PM. Unless otherwise agreed, any arrival or departure outside these hours may be subject to an additional charge of €10 per room per hour started.
Breakfast can be served from 7:30 am to 9:30 am in the shared kitchen, unless otherwise agreed with the owner. Please specify your preferred breakfast time and notify us at least 48 hours before arrival if anyone has any food allergies or intolerances.
For reservations of more than 15 days or for an indefinite period, the parties will jointly conduct an inventory of fixtures and fittings. A client who makes a reservation with an owner for a fixed period may not, under any circumstances, claim any right to remain on the premises beyond the agreed period. Assignment or subletting is prohibited.
7. LIABILITY:We do our best to describe the type of accommodation offered, the location of our establishment, its level of comfort and main features, its official approval, and its tourist classification in accordance with current regulations. However, we cannot guarantee that our services will meet your expectations in any way. The photographs displayed on our booking platform are not contractual. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the establishments presented provide as accurate a view as possible of the services offered, variations may occur between the time of booking and the day the service is used. If you have any questions regarding the specific accommodation conditions and services offered by our establishment, we encourage you to contact us directly BEFORE the cancellation deadline, and we will do our best to answer them. We shall not be liable to you for any failure to perform any of our obligations under this Agreement that is not attributable to us (fraud, misrepresentation, etc.) or that results from a force majeure event. In any event, our liability shall not exceed the amount we have received for your reservation. We will endeavor to exercise all reasonable care and diligence in the proper performance of our obligations. We shall not be liable for any indirect damages (including loss of profit, loss of revenue, loss of money, loss of time, missed opportunities, or any other harm or damage) that are not directly caused by us or that we could not reasonably have foreseen. You are liable for any damage, loss, or harm suffered by our establishment as a result of any fault (acts or omissions) or negligence on your part. In such case, you agree to pay us directly any sum reasonably necessary to repair such damages caused by you. We reserve the right to cancel your reservation immediately and without refund if your behavior during your stay ceases to be reasonable and/or gives rise to serious complaints from hotel staff or other guests. The hotel cannot be held liable for the non-performance or improper performance of the reservation in cases of force majeure, actions of third parties, or actions of the client, including but not limited to internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the event of unauthorized prepayment by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the client. 8. COMPLAINTS:Claims relating to the non-performance or improper performance of the services booked must, under penalty of forfeiture, be brought to our attention in writing within eight days of the departure date from the establishment. 9. PRICES OR RATES Prices for booking services are indicated before and during the booking process. Lower rates are sometimes available on our Platform on certain dates for a given stay, product, or service. However, these lower rates may be subject to specific conditions and restrictions, particularly regarding cancellation and non-refund policies. Please carefully review the information for the product, service, or booking in question to understand these conditions before making your reservation. Prices are confirmed to the customer inclusive of all taxes, in the establishment's commercial currency, and are valid only for the period indicated on the booking platform. If payment at the establishment is made in a currency other than the one confirmed on the reservation, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if applicable, shown on the rates page, are payable directly to the establishment in cash (euros). Any changes or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices shown on the invoice date. 10. PREPAYMENT - PAYMENT - NO-SHOW - IMPORTANT INFORMATION:The customer provides their bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated area (secure entry via SSL encryption). The customer must present the bank card used to guarantee the reservation upon arrival at the establishment. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or full payment is debited at the time of booking. This prepayment is considered a deposit. In the event of a no-show (reservation not cancelled – customer not present) for a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general terms and conditions and specific terms of sale. Our establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the customer should contact their bank on the one hand, and the establishment on the other, to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.
11. LATE PAYMENT - CANCELLATION POLICY: Any amount owed by the tenant and not paid ten days after its due date will automatically and without prior notice accrue interest of 1% per month from its due date, with interest for any month started being due for the entire month. If you wish to view, modify, or cancel your booking, please refer to the confirmation email and follow the instructions provided therein. Please note that any cancellation may incur charges, in accordance with the cancellation, (pre)payment, and no-show policy, and that (pre)paid amounts may not be refunded. Payment processing fees (Stripe) are non-refundable and may be deducted from any refunded amount in the event of cancellation. We advise you to carefully read these cancellation, (pre)payment, and no-show policies before making your reservation and to make any future payments within the agreed timeframe for said reservation. In the event of a late arrival on the day of check-in or a delayed arrival until the following day, please ensure that you inform us (promptly) so that we are aware and do not cancel your reservation or charge you for a no-show. PRIVACY POLICY: On each personal data collection form, the customer is informed whether responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.elloha.com, its entities, partners, and service providers (including online payment providers). The customer authorizes elloha.com to share their personal data with third parties, provided that such sharing is compatible with the performance of elloha.com's obligations under these terms and conditions and in accordance with the Customer Personal Data Protection Charter. Specifically, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, in their capacity as professionals, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data for said data transfers.
13. FUTURE CORRESPONDENCE
By making a reservation, you agree to receive an email that we may send you before your arrival date at the establishment, containing information about your destination and offers relevant to your stay (including offers from our partners, if you have agreed to receive them), and an email that we may send you after the end of your stay at the establishment, inviting you to complete our customer feedback questionnaire.
14. EVIDENCE AGREEMENT
The entry of the required bank details, as well as acceptance of these terms and conditions and the booking confirmation or request, constitutes an electronic signature which, between the parties, has the same legal value as a handwritten signature. The computerized records stored in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
15. FORCE MAJEURE
Force majeure means any event beyond the control of the parties that is both unforeseeable and insurmountable, preventing either the customer or the establishment from fulfilling all or part of the obligations stipulated in the contract. Events of force majeure or fortuitous events are those usually recognized by the jurisprudence of the Belgian Courts and Tribunals. Neither party shall be held liable to the other party for any failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' reciprocal obligations and that each party shall bear its own costs arising therefrom.
16. ENTIRETY
These General Terms and Conditions of Sale, the terms and conditions of the rate booked by the customer, and the booking confirmation or request constitute the entire agreement between the parties. No general or specific terms and conditions communicated by the customer may be incorporated into these General Terms and Conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the booking confirmation or request (including the specific terms and conditions of the reserved rate) and these General Terms and Conditions. In the event of any conflict between the booking confirmation and the General Terms and Conditions, the provisions of the booking confirmation shall prevail with respect to the obligation in question. These General Terms and Conditions of Sale may be modified and/or supplemented by the establishment at any time. In such cases, the new version of the General Terms and Conditions of Sale will be published online by the establishment. As soon as it is published online, the new version of the general terms and conditions of online sale will automatically apply to all customers.
17. USE AND OCCUPANCY OF THE PREMISES
The client must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They must be considerate of the peace and quiet of other occupants and the owner. Parents must also ensure that their children respect the rules of conduct on the premises. Clients are reminded that minors within the house and its grounds are under the sole and full responsibility of their parents or guardians.
The booked stay is for a specific number of people, including babies and young children. If the number of guests exceeds this number, the owner has the right to refuse entry to the additional guests or require the client to book another room (if available) to accommodate them, at the advertised price.
Pets are not allowed. If this rule is not respected, the owner has the right to refuse the guest entry to their room. This refusal cannot be considered a modification or breach of contract by the owner, and therefore, in the event of the guest's departure, no refund will be given. We inform our guests who may have allergies that we have a cat and a dog, but they do not have access to the guest rooms. Guests are asked not to smoke or eat in their rooms to avoid accidents that could affect the quality and ambiance of the accommodation. They agree to return the room and the furniture provided to them in good condition. Access to our guesthouse is strictly reserved for our guests. Guests agree not to allow visitors to show the premises unless expressly authorized. Failure to comply with this rule may result in the immediate termination of the reservation. If applicable, the balance of the stay will then be payable in full without any compensation. We decline all responsibility in case of loss, theft, damage, and/or injury to property and/or persons on the property, regardless of the cause. All our guest rooms are non-smoking. 18. PETS: Pets are not allowed in the guest rooms. 19. INSURANCE: The tenant occupies the premises responsibly. They are responsible for the rented property, the equipment, and the grounds made available to them. They reimburse the landlord for all expenses incurred as a result of their actions and agree to report any damage. By taking the rental of the accommodation, the tenant is legally obliged to return it in the condition in which he received it, including in case of fire (art 1732, 1733 and 1735 of the CC.). If applicable (see special clauses), the tenant must have their rental liability covered by a comprehensive fire insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to them. These risks may be covered by the "holiday" extension of the tenant's fire insurance policy. The tenant is advised to contact their insurer to verify their contract. 20. CANCELLATION – EARLY DEPARTURE: By making a reservation at an establishment, you acknowledge that you have read and accepted the establishment's cancellation and no-show policy, as well as any additional conditions that may apply to your reservation or during your stay, including for services rendered and/or products offered by the establishment. The general cancellation and no-show policy specific to each establishment is indicated below; it is also reiterated during the booking process and in the booking confirmation email. Please note that some rates or special offers do not allow cancellation or modification of the reservation. Therefore, you are advised to review our property's terms and conditions before making your reservation. Reservations requiring a deposit or prepayment (full or partial) may be cancelled (without prior notice or default) if the required amount(s) (or balance) are not received in full by the agreed payment date, according to the property's and the relevant reservation's payment terms. You will be held responsible for any late payments, incorrect bank, credit, or debit card details, invalid credit/debit cards, or insufficient funds, and will not be entitled to a refund of any (non-refundable) prepayment unless otherwise stated in the property's (pre)payment and cancellation policy. If you wish to modify or cancel your reservation, please refer to your confirmation email and follow the instructions provided therein. Please note that any cancellation may incur charges, in accordance with the property's cancellation, (pre)payment, and no-show policies, and that (pre)paid amounts may not be refunded. We advise you to carefully read these cancellation, (pre)payment, and no-show policies before making your reservation and to make any future payments within the agreed timeframe for said reservation. The customer may cancel their reservation free of charge up to 15 days before arrival. Payment processing fees (Stripe) are non-refundable and may be deducted from the refund amount in case of cancellation. The customer will be required to pay the full amount if they cancel within 14 days of arrival. If the cancellation is due to the landlord, they may offer the tenant accommodation of the same or higher quality at the price of their reservation. In the absence of such a proposal or in the event of refusal by the tenant, the landlord must reimburse the tenant for the deposit paid, as well as the balance of the rental price if it has already been paid, and also pay the tenant compensation equivalent to 20% of the rental price. However, this compensation is not due in cases of force majeure. If the tenant does not arrive within 24 hours of the arrival date stated in the contract, the contract becomes null and void, the rental amount remains due to the landlord, and the landlord may re-let the property. The tenant's premature departure, for whatever reason, does not entitle them to any refund, even partial, of the rental price. 21. DISPUTES / Any complaint relating to the condition of the property must be: • notified immediately to the owner, • submitted to the Walloon Gîtes Federation by email, fax, or postal mail within three days of the start of the stay.Any other complaint relating to a stay may be addressed to the Federation, which is competent to propose an amicable settlement. If no amicable settlement is reached, only the courts of the judicial district where the building containing the rooms is located shall have jurisdiction. © Fédération des Gîtes de Wallonie asbl – avenue Prince de Liège, 1/21 – 5100 Namur – +32 (0) 81 311 800 – www.gitesdewallonie.be B. PROTECTION OF PERSONAL DATA Please note that the personal data concerning you is necessary for the processing of your reservations. This information is recorded in our system and transmitted to our service providers who handle the processing of your reservation. You have a permanent right of access, rectification, and objection with regard to the information concerning you. To exercise this right, you must send us a letter to the address indicated on your Confirmation.
The transmission of your data to our service providers is intended solely for the purpose of enabling us, and our service providers, to process your booking. If necessary, our company and our service providers may transmit your data within their group, in all countries where they may operate.
Privacy Policy B&B La Chabetaine - Gîtes Les Myosotis Indigo and Royal Blue RGDP.
Effective date: March 2018 - Review in January 2025
This privacy policy applies to the website : https://www.lachabetaine.be, owned and operated by the B&B establishment ""La Chabetaine"" and the gîtes ""Les Myosotis"" whose registered office is located at 26, Rue du Pont de la Ramée, Morhet 6640 in Vaux-Sur-Sûre - Belgium, registered with the BCE under number 0541.746.384. All personal data that we collect (hereinafter the ""Data"") will be processed in accordance with applicable Belgian and European regulations on the protection of personal data, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, ""GDPR""), Directive 2002/58/EC, as amended by Directive 2009/136/EC and the Law of 13 June 2005 known as the ""Law relating to electronic communications"" as amended by the Law of 10 July 2012.
This Privacy Policy describes how we collect and use the personal data you provide to us on our website: https://www.lachabetaine.be during any booking. It also describes the choices you have regarding the use of your personal data, as well as how you can access and update it. We may modify this Privacy Policy from time to time, so we advise you to check this page regularly to stay informed.
The types of personal data we collect include:
• Your first and last name, email address, telephone number and postal address, upon arrival, your identity card and/or your passport.
• For children under 18: age
• Your stay information, including arrival and departure dates, special requests, and notes on your preferences (accommodation preferences, equipment or other);
• Information about your marketing preferences or your responses to surveys, competitions and promotional offers;
If this data identifies you as a real person, it will be considered personal information subject to this Privacy Policy.
You can always choose which personal data (if any) you wish to share with us. If you choose not to share certain details, some of your transactions with us may be affected.
Why do we collect, use and share your personal data?
• Reservations : We use your personal data to complete and manage your online booking.
• Customer Service : We use your personal data to provide you with assistance.
• Customer reviews : We may use your contact information to invite you by email to leave a review after your stay. This can help other travelers looking for accommodation.
• Marketing activities : we also use your data for marketing purposes, as permitted by law.
• Other communications : We may contact you by email, mail, telephone, or SMS, depending on the contact information you have shared with us. There are several reasons for this:
o We may need to contact you regarding your requests. If you did not complete an online booking, we may send you a reminder to continue the process. We believe this additional service is helpful as it allows you to continue a booking without having to search for the accommodation again or fill in all the required fields again.
o When you use our services, we may send you a questionnaire or invite you to leave feedback about your experience via our website.
• Legal purposes : In some cases, we may need to use your data to manage and resolve legal disputes or in connection with regulatory or compliance investigations.
• Fraud detection and prevention : We may use your personal data for the detection and prevention of fraud, or other illegal or undesirable activities.
• Improving our services : Finally, we use your personal data for analytical purposes, to improve our services, the customer experience, and the functionality and quality of our services.
To process your data as mentioned above, we rely on the following legal frameworks:
• Contract performance: The use of your personal data may be necessary to perform the contract you have with us. For example, if you use our services to make an online booking, we will use this data to fulfill our obligations to complete and manage that booking in accordance with our contract.
• Legitimate interests: we may use your personal data for our legitimate interests, such as to provide you with content that matches your profile on the website, in emails and newsletters, to improve and promote our products and services as well as the content of our website, or for administrative, legal and fraud detection purposes.
• Consent: We rely on your consent to use your personal data for certain direct marketing purposes. You can withdraw this consent at any time by contacting us at one of the addresses listed at the end of this Privacy Policy.
How do we share your personal data with third parties?
Please note that your personal data is necessary for processing your bookings. This information is recorded in our system and transmitted to our service providers who handle your booking. You have a permanent right to access, rectify, and object to the information concerning you. To exercise this right, you must send us a letter to the address indicated on your confirmation.
The transmission of your data to our service providers is solely for the purpose of enabling us, and our service providers, to process your booking. If necessary, our company and our service providers may transfer your data within their group, in all countries where they may operate.
One of these service providers is SAS elloha.com (registered under number FR 21837856806 – Identification number WAPIAAAAWa_fNfBk) – Owner: elloha – SAS with variable capital – 4, rue Cité Bartissol – 66000 PERPIGNAN – Publication Manager: Bruno DELMAS, President – contact@elloha.com and the online payment company stripe.com, whose postal address is: Stripe, 510 Townsend Street, San Francisco, CA 94103, USA – info@stripe.com. The following guarantees have been implemented by us and by elloha.com/stripe.com to ensure a sufficient level of protection for your personal data: (i) any entity or service provider that processes your data outside the European Union offers an adequate level of protection as determined by the European Commission. (ii) Your personal data is used solely for the purpose of processing your booking.
By placing a reservation on Our Site you consent to the processing of your personal data as described in the clauses set out above, including its transmission to our service providers.
Our Service Providers:
We are connected with various online booking sites such as: Booking.com – Expedia and affiliates – Airbnb – Tripadvisor – which are managed by a Channel Manager, namely: elloha.com.
Although we provide the content for these websites and you book directly with us, the bookings are processed by these different sites. Therefore, the information you provide on these websites will be shared with them and their affiliates. This includes your personal information such as your name, contact details, payment information, the names of people traveling with you, and any preferences you indicated when making a booking.
• Booking.com : located at Herengracht 597, 1017 CE, Amsterdam, Netherlands ( www.booking.com) . Your data is shared with Booking.com's international Customer Service teams to assist you when you need help.Booking.com may use your personal data for technical, analytical, or marketing purposes as described in the Booking.com Privacy Policy. This also means that your information may be shared with and analyzed by other members of Booking Holdings Inc. (Agoda.com, Rentalcars.com, and Kayak.com) to provide you with personalized travel offers that may be of interest to you. If you have any questions about how Booking.com processes your personal data, please email dataprotectionoffice@booking.com
• Expedia : Your personal data may be shared by Expedia with its affiliated companies operating in the travel and leisure sector, including Hotels.com, LP, Hotwire, Inc., Venere, Trivago, Cheaptickets, Travelocity, Orbitz, and ebookers.com. This sharing allows them, with your prior consent, to send you information about leisure and travel-related products and services that may be of interest to you. If these affiliated companies have access to this data, they will follow practices at least as restrictive as those described in this Privacy Policy. For any questions regarding the processing of your personal data, please contact Expedia by email: serviceclient@support.expedia.fr.
• Abritel – HomeAway : The group companies will sometimes share your personal information with affiliated companies within the Expedia Group listed on expediagroup.com, as well as with their third-party service providers. When third-party service providers have access to data, they collect only the information necessary to perform their functions. They are prohibited from sharing or using the information for any other purpose. The data controller of your personal data is HomeAway UK Limited.
The European representative is: HomeAway UK Limited and you can contact them via the privacy section on the Customer Service Portal : https://aide.abritel.fr/category/Privacy
• Airbnb : We are partnered with Airbnb, with whom your data may be shared for the same reasons, and who is bound by their own privacy policy. If you have any questions or complaints regarding the Privacy Policy or Airbnb's information processing practices, you can contact
For residents of the United States: Airbnb, Inc., Legal Department, 888 Brannan Street, San Francisco, CA 94103.For residents outside the United States: Airbnb Ireland UC, Data Protection Compliance Officer, 8 Hanover Quay, Dublin 2, Ireland or by email: terms@airbnb.com
• TripAdvisor : We are partnered with TripAdvisor, whose services are accessible from all of the following websites and their associated domains (collectively, the "Sites"): flipkey.com, holidaylettings.fr, housetrip.fr, niumba.com, tripadvisor.fr, and vacationhomerentals.com. If you have any questions or complaints regarding the Privacy Policy or TripAdvisor's information handling practices, you can contact us by mail at
TripAdvisor 7 Soho Square London W1D 3QB Attn: Privacy Officer/Legal Department - E-mail: privacy@tripadvisor.com
• Social Media / Facebook : If you use social media features on our website, the providers of these social media platforms may send us information, depending on their respective policies. This information may include your name, profile picture, gender, friend lists, and any other information you have chosen to make public. If you wish to prevent such sharing, you can do so by changing your Facebook privacy settings or the corresponding settings and preferences on other social media platforms.
• Third-party service providers : we may use service providers to process your personal data strictly in your interest and within the framework of our guest house or cottages. This processing would be carried out to facilitate booking payments, send promotional material, or for analytical purposes. These database managers are bound by confidentiality agreements and are prohibited from using your personal data for their own purposes or any other purpose.
• Competent authorities : We transmit personal data to law enforcement agencies to the extent required by law or strictly necessary for the prevention, detection, or prosecution of criminal acts or fraud. Under no circumstances will this information be used for any purpose other than at the request of the competent authorities.
Personal data retention
We will retain your personal data for as long as we deem necessary to provide you with our services, in accordance with applicable laws (including those concerning document retention), resolve legal disputes with third parties, and conduct our business. All personal data retained will be subject to this Privacy Policy.
What security procedures are in place to protect your personal data?
In accordance with data protection laws, we follow reasonable procedures to prevent unauthorized access to and misuse of your personal data. To ensure the protection and confidentiality of the personal data you provide to us, we use appropriate professional procedures and systems. We also implement security procedures and technical and physical restrictions to limit the use of and access to your personal data stored on our servers and in our customer paper files. Only authorized personnel are permitted to access your personal data as part of their job duties.
How can you control your personal data?
You can request access to the personal data we hold about you at any time. If you wish to review it, please send an email to the address below. Please include "Personal Data Request" in the subject line to expedite the process.
You can also contact us if you believe that the personal data we hold is incorrect, if you believe we are no longer entitled to use it, or if you have any other questions regarding the Privacy Policy or our use of your information. You can email or write to us using the contact details below. Your request will be processed in accordance with applicable data protection regulations.
Who is responsible for processing your personal data?
B&B La Chabetaine N 26, Rue du Pont de la Ramée, Morhet 6640 in Vaux-Sur-Sûre (Belgium).
If you have any suggestions or comments regarding this Privacy Policy, please send an email to: alinbea.collard@skynet.be